Screencast: Ways to get to Yahoo! Mail
- Posted November 13th, 2008 at 5:08 pm by Ryan
- Categories: All-New Mail, Anti-Spam, Classic Mail, General, Mac, Screencasts, Security, Tips & Tutorials
Despite my earlier efforts to share these visionary suggestions with screenshots, it seems that people continue to rely heavily on search engines to get to their Yahoo! Mail account. Now if you simply like that process, more power to you. But if you would like something with fewer steps, do I have the […]
Economy is down, but still be wary of unexpected lottery wins
- Posted October 29th, 2008 at 11:02 pm by Ryan
- Categories: Address Book & Calendar, Anti-Spam, Classic Mail, General, Security, Tips & Tutorials
If he keeps this up I may just have to find a way to give Mark his own byline, but in case you missed the Yodel post, our resident anti-spam czar Mark (the same one who held the recent workshop) had a few words to share about the ever increasing “lottery” scams. Check it out!
Coalition […]
Tips for protecting your Yahoo! Mail account
- Posted September 18th, 2008 at 12:39 pm by Ryan
- Categories: All-New Mail, Anti-Spam, Classic Mail, General, Security
We want to make sure we give users info about steps they can take to enhance the security of their account. So our VP of Mail, John Kremer, has put together a message (courtesy of the Yodel blog) that highlights many of the things people can do to protect themselves online.
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Mail security tips
There are nearly […]
Need to change your Yahoo! Password or Name? There’s a tutorial for that
- Posted September 16th, 2008 at 5:13 pm by Ryan
- Categories: All-New Mail, Anti-Spam, Classic Mail, General, Mac, Security, Tips & Tutorials
I was chatting with a buddy from Customer Experience the other day (everybody say hi to Carl. He is not only tasked with finding ways to make your Customer Care experience more pleasant, but he also reads this blog from time to time), and I learned about some of the common questions agents are getting.
Now […]
Shady spammers getting more creative with links
- Posted September 4th, 2008 at 10:56 pm by Ryan
- Categories: All-New Mail, Anti-Spam, Classic Mail, General, Security
It’s dawning on me that the shady emailers have no intention of dialing back their malicious messages, so I might just have to ramp of the amount of warnings I post here. Take that “Mr. Rasim Hassan of Burkina Faso”!!! By the way, no offense to any actual Rasim Hassans out there. It just so […]
Yahoo! Lottery: What’s wrong with this picture? (a lot)
- Posted August 28th, 2008 at 5:54 pm by Ryan
- Categories: All-New Mail, Anti-Spam, Classic Mail, General, Security, Tips & Tutorials
When it comes to spotting phishing emails I feel that it’s a really easy thing to do. But then I think about the number of messages I get from users asking about our “lottery” and I am reminded that not everyone has had the same degree of experience. Having worked at PayPal, eBay, and now […]
Transcript from the Anti-Spam Workshop with Mark
- Posted August 6th, 2008 at 10:28 am by Ryan
- Categories: All-New Mail, Anti-Spam, Classic Mail, Featured, General, Security, Tips & Tutorials
Once again we’d like to thank everyone who submitted questions, and who stopped by to participate, during last week’s Anti-Spam Workshop with Mark (transcript here). We received a lot of great questions, and Mark enjoyed the opportunity to answer questions, as well as hear directly from the users. One of the more interesting questions lead […]
Another scam warning - recent PayPal phishing
- Posted May 13th, 2008 at 3:54 pm by Ryan
- Categories: Anti-Spam, General, Security, Tips & Tutorials
I received a lot of positive responses (comments and email) after last week’s warning about bogus Yahoo! Lottery scams, so I thought I’d keep with that theme and offer up some more tips.
Hopefully just about everyone knows that when someone sends an “URGENT” message “from the desk of…” some guy insisting that you just lucked […]
RESOLVED: Postmaster Queue Delays
I’m happy to report that the previously reported delays in responding to Postmaster troubleshooting forms have been resolved, and all inquiries should receive a response within 24 - 48 hours.
We apologize for any frustration this may have caused.
Ryan K.
Community Manager
Yahoo! Mail
More tips for Yahoo! Security Month
- Posted April 21st, 2008 at 9:27 am by Ryan
- Categories: Anti-Spam, General, Security, Tips & Tutorials
In the spirit of Yahoo! Security Month, I wanted to put up a quick post so you all can check out this recent clip from KGO-TVs The View from the Bay. Yahoo! Web Life Editor Heather Cabot breaks down several tips to help everyone be smarter online!
Ryan K
Community Manager
Yahoo! Mail